PRIVACY POLICY

Last updated: August 2026

At PM Insurance Agents we protect the personal information you share with us. This policy explains what data we collect, what we use it for, and what rights you have over it.

1. Information we collect

Information you provide directly

First and last name.

Email address.

Phone number.

The type of insurance you are interested in.

Any information you choose to include in the form message, in the chat, over WhatsApp, or during an appointment.

Information collected automatically

Technical browsing data, such as IP address, device type and browser.

Information about how the site is used, obtained through cookies and analytics tools.

2. How we use your information

To respond to your inquiries and contact you through the channel you indicate.

To assess your situation and prepare a quote or coverage recommendation.

To manage appointment bookings.

To process insurance applications with the relevant companies when you authorize us to do so.

To improve how the site works.

We do not use your information for purposes other than those for which you provided it, unless you give us your consent.

3. Consent

By sending us your information through the form, the chat, WhatsApp or the calendar, you consent to our processing it in accordance with this policy. You may withdraw your consent at any time by writing to [EMAIL], subject to any applicable legal or contractual obligations.

4. Who we share your information with

We may share your personal information with:

The insurance companies with which your application or quote is processed, only to the extent necessary to handle it.

Technology service providers we use to operate the site, the chat, messaging and the scheduling system, who may only process the data according to our instructions.

Competent authorities, where there is a legal obligation to do so.

We do not sell or rent your personal information to third parties.

5. Chat and messaging conversations

Conversations held with the virtual assistant or through our messaging channels may be stored and reviewed by our team in order to follow up on your inquiry and improve the quality of service.

Please do not share detailed medical information, identity document numbers, banking details or sensitive financial information through these channels. That information is handled during the appointment, through appropriate means.

6. Cookies

We use cookies so that the site works properly and to understand how it is used. You can configure your browser to block or delete them, bearing in mind that some site features may no longer operate normally.

7. Retention of information

We retain your personal information for as long as necessary to fulfil the purposes described in this policy and to comply with the legal and regulatory obligations applicable to insurance intermediation activity. When it is no longer needed, we delete or anonymize it.

8. Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss or improper disclosure. No system is completely infallible, but we work to keep your data safeguarded.

9. Your rights

You have the right to:

Request access to the personal information we hold about you.

Request the correction of inaccurate or outdated data.

Withdraw your consent to the processing of your data.

Request the deletion of your information, within the limits established by law.

Submit a question or complaint about how your information is handled.

To exercise any of these rights, write to us at [email protected].

10. Minors

This site is intended for people over the age of 18. We do not knowingly collect personal information from minors.

11. Links to other sites

Our site may link to social media and third-party services that have their own privacy policies. We recommend reviewing them, as we are not responsible for their practices.

12. Changes to this policy

We may update this policy. The version in force will always be the one published on this page, showing its last updated date.

13. Contact

For questions relating to the privacy of your data:

Email: [email protected]

Phone: 647-907-0926

PM Insurance Agents — Ontario, Canada